Monday-Friday: 9:00am-6:00pm*
Saturday: 10:00am-6:00pm*
Closed Sundays & Holidays*
Call (212) 465-MSG1 (6741) to confirm hours.

* On game days Box Office remains open until one hour after stated start time.

For Personal Accounts, in which the Subscriber of Record is an individual, the subscription may only be transferred to an immediate family member.

For Corporate Accounts, in which the Subscriber of Record is a company, the contact person of record may be changed but the subscription name cannot be transferred to an individual person.

All account change requests must be submitted in writing and must be approved by Madison Square Garden management prior to the change being affected.

For assistance regarding required documentation and all account change request information please contact the Season Subscriptions Department at (212) 465-6050 or visit My Knicks Account Manager.

Please read and communicate this policy to those with whom you share your tickets, or provide tickets, in order to avoid an unnecessary or embarrassing situation for the ticket holder.
For assistance regarding replacement of lost or stolen tickets and all ticket replacement policies please contact the Season Subscriptions Department at (212) 465-6050 or see My Knicks Account Manager. For assistance on game nights, please visit the Season Subscriptions windows (to the right of window # 22) in the main Box Office Lobby from 90 minutes before game time to one hour after. THERE WILL BE NO REPLACEMENT OF TICKETS, LOST OR STOLEN, DURING THE PLAYOFFS. NO EXCEPTIONS WILL BE MADE.

Tickets and subscriptions are personal licenses revocable at the sole discretion of Madison Square Garden, with or without cause, including without limitation, for improper conduct by any Subscriber (including guests or other holders of any tickets), non-usage or otherwise, as determined by MSG in its sole discretion. Upon such revocation, MSG shall refund that portion of the Subscription price as it relates to unused tickets returned to MSG¹s Box Office for unplayed games, provided all such tickets for unplayed games as of the effective date of the revocation are returned at least two (2) business days prior to the first such unplayed game (or such later unplayed game as may be designated by MSG in its sole discretion).

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. MSG may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from MSG are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses. You may bring in a disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Our Guest Experience Representatives are available on-site during Knicks home games to help answer any customer service questions or concerns you may have. Please stop by any of our Guest Relations locations in the Box Office Lobby, at Gate 65 and Gate 71 or ask any of our Guest Relations Experience Representatives for assistance as you see them walking through the arena. You will recognize them wearing gold shirts and black sweater vests. We¹re here to help make your experience at The Garden a positive and memorable one.

Madison Square Garden and the New York Knicks are pleased to announce that you may also contact our Guest Experience Representatives by text! You may now let us know of any urgent customer service issues you are having at your seat location. Our Guest Experience Representatives will make their best effort to respond to your issue at your seat. For immediate assistance, you may also visit Guest Relations at our podiums at Gate 65 and 71.

Text CS along with your section, row, seat number and brief description of your customer service issue to MSGNY (67469). Please note, your text must include only alphanumerical characters. We¹re here to make your experience at The Garden a positive and memorable one.

The National Basketball Association, the New York Knickerbockers, and Madison Square Garden are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. NBA fans have a right to expect an environment where:

• Players will respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.
• Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner.
• Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will not engage in fighting, throwing objects or attempting to enter the court, and those who engage in any of these actions will immediately be ejected from the game.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

The NBA, the New York Knickerbockers and Madison Square Garden thank you for adhering to the provisions of the NBA Fan Code of Conduct.

Any child who has reached their second birthday must have a ticket to attend a Madison Square Garden event. This policy will be strictly enforced.

Madison Square Garden wants to continue providing you with the highest quality experience while at our facilities. If a Season Subscriber or a guest disrupts the enjoyment of another individual during a game, that individual is subject to ejection from the arena. Please be advised that any violation of Madison Square Garden¹s reasonable rules of conduct may result in the revocation of a subscription. For any questions or concerns, please contact the Guest Relations Department at (212) 465-6225.

In compliance with New York City regulations, there is no smoking permitted anywhere in The Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and MSG does not allow for smoking passes.

For your convenience, we recommend that you arrive at The Garden one hour before event time. There are ramps on both sides of the main entrance located at 7th Avenue between 31st and 33rd Streets. To assist with steps from the arcade to the Mall area, there are two (2) wheelchair lifts that can be operated by individual patrons. Please be aware that our Garden personnel are available to assist you, whenever possible.

Please visit http://www.thegarden.com/about/directions-parking.html. For further information, please call the Disabled Services Department at (212) 465-6034.

Arena - Assistive listening devices are available for deaf and hard of hearing individuals. Specifically, we provide the LT800-216 model manufactured by Listen Technologies Corporation that operates on an FM system. Please see a Garden Services Representative at Gate 65 upon your arrival to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral. There is no charge for this service.

Phone: (212) 465-6034
Fax: (212) 465-6649
Email: disabledservices@thegarden.com